unsworths visibility platform, pathway. a collaboration with TTM

In today’s rapidly evolving logistics landscape, the need for real-time supply chain visibility has become paramount. This is especially true for forwarders operating in global hubs like London, where the complexity of international trade demands cutting-edge solutions. One leading-edge, London-based forwarder Unsworth faced the challenge of keeping pace with these demands and turned TTM to build a state-of-the-art supply chain visibility solution. Here’s how they did it.

The Challenge: Complex Global Operations

Unsworth managed a vast network of shipments across multiple continents, dealing with various transportation modes, customs regulations, and time zones. Their existing system, while functional, was outdated and unable to provide the real-time insights needed to optimise operations and enhance customer satisfaction. Delays in information sharing, a lack of visibility into shipment status, and difficulties in managing exceptions were hampering their ability to deliver top-notch service. They needed a solution that could integrate seamlessly with their existing systems, scale with their growth, and provide a 360-degree view of their supply chain operations.

The Solution: Appointing TTM to build Supply Chain Visibility

Unsworth partnered with TTM, a leading designer of SCM Viz tools, to build a customised supply chain visibility platform. This platform was designed to address their specific needs, focusing on the following key areas:

Real-Time Data Integration: The solution enabled the forwarder to integrate data from various sources, including carriers, customs agencies, and internal systems, in real-time. This integration provided a unified view of all shipments, allowing the forwarder to track the movement of goods from origin to destination with unprecedented accuracy.

Advanced Analytics and Reporting: With TTM, the forwarder could harness advanced analytics to predict potential disruptions, optimise routes, and make data-driven decisions. Customisable dashboards and real-time reporting tools allowed their teams to monitor key performance indicators (KPIs) and respond proactively to any issues that arose.

Exception Management: One of the most significant benefits of the TTM solution was its robust exception management capabilities. The system automatically flagged any deviations from the planned route or schedule, enabling the forwarder to address issues before they escalated. This proactive approach significantly reduced delays and improved overall service reliability.

Customer Visibility: Understanding that customers demand transparency, the forwarder leveraged TTM to offer their clients real-time tracking and status updates. This enhanced visibility not only improved customer satisfaction but also strengthened client relationships by fostering trust and accountability.

Scalability and Flexibility: The TTM platform was designed to grow with the forwarder’s business. As they expanded their operations and took on more complex projects, the system’s modular architecture allowed them to scale their capabilities without significant additional investment. Moreover, the platform’s flexibility enabled them to adapt to changing market conditions and regulatory requirements quickly.

    Implementation and Results

    The implementation of our solution was a phased process, starting with a pilot program that focused on a specific trade lane. This approach allowed the forwarder to test the system’s capabilities and make adjustments before a full-scale rollout. Throughout the implementation, we worked closely with the forwarder’s IT and operations teams to ensure a smooth transition and minimise disruptions.

    The results were transformative. Within six months of deploying our solution, the forwarder reported a significant reduction in shipment delays, an improvement in on-time delivery rates, and a significant increase in customer satisfaction scores. The enhanced visibility also led to more efficient operations, reducing costs and improving profitability.

    Final Thoughts

    The success of Unsworth highlights the critical role that TTM can play in modernising supply chain operations. By providing real-time visibility, advanced analytics, and robust exception management, TTM empowers forwarders to navigate the complexities of global trade with confidence. As the logistics industry continues to evolve, those who invest in such technologies will be well-positioned to stay ahead of the curve, delivering exceptional value to their customers and driving sustainable growth.