A photo of a warehouse with pallets of products. A worker is using a forklift to move a pallet. In the background, there are crates and boxes. Thefloor is smooth and clean. There are multiple aisles in the warehouse. The lighting is bright.

Tap Tap Move (TTM) offers a range of functionalities that can significantly help forwarders reduce their cost to serve. By streamlining operations, enhancing visibility, and improving efficiency, TTM enables forwarders to minimize operational expenses while maintaining or even improving service quality. Here’s a few ideas on how TTM can contribute to reducing the cost to serve for forwarders:

Building a World Class Technology Team

One of the key advantages of onboarding TTM is the opportunity it provides forwarders to build a world-class technology team. The complexity and sophistication of forwarders require skilled professionals who can manage, maintain, and continuously improve the system. By investing in top-tier talent and fostering a culture of innovation, forwarders can ensure that their technology infrastructure is not only robust but also agile and adaptable to future challenges. A strong technology team enables forwarders to fully leverage the available technology, driving further efficiencies, cost savings, and continuous improvement across their operations.

Developing and Implementing a Technology Strategy

To fully capitalise on the benefits of tech, forwarders must design and implement a comprehensive technology strategy that aligns with their business objectives. This involves not only selecting the right tools and platforms but also integrating them into a cohesive system that supports long-term growth and adaptability. A well-crafted technology strategy ensures that all technological investments are purpose-driven, enabling forwarders to streamline operations, enhance decision-making, and ultimately reduce the cost to serve. By focusing on both current needs and future challenges, together we can create a technology roadmap that delivers sustained value and keeps them ahead of the competition.

Project Mangement

Effective project management is crucial when implementing and optimizing TTM solutions. Forwarders must manage the complexities of system integration, training, and process changes while ensuring minimal disruption to ongoing operations. A strong project management approach ensures that initiatives are delivered on time, within budget, and to the desired quality. By applying best practices in project management—such as clear communication, risk management, and stakeholder engagement—forwarders can streamline the implementation process, reduce potential setbacks, and achieve the anticipated cost savings and efficiency gains. This structured approach to project management also helps in continuously improving TTM solutions, keeping the forwarder’s operations agile and responsive to market demands.

Enhanced Supply Chain Visibility

We help forwarders with comprehensive visibility across the supply chain, allowing them to monitor the status of shipments at every stage. This visibility reduces the likelihood of costly errors, such as misplacements or delays, and allows for quick corrective actions when issues arise. By minimizing disruptions, forwarders can reduce the additional costs often associated with resolving these problems.

Automation of Routine Tasks

Many routine tasks in logistics, such as documentation, invoicing, and tracking, can be automated with the help of Tap Tap Move. Automation reduces the need for manual intervention, lowering labour costs and minimising the risk of human error. This streamlines operations and frees up staff to focus on more strategic activities, further reducing the cost to serve.

Proactive Exception Management

We design advanced analytics and predictive capabilities enable forwarders to anticipate and manage exceptions before they escalate into costly problems. For instance, if a delay is predicted, BI can suggest alternative routes or solutions in real-time, preventing expensive last-minute changes or penalties. Proactive management helps in avoiding additional costs that often arise from unforeseen disruptions.

Better Contract and Rate Management

We can facilitate more effective management of contracts and rates with carriers and suppliers. By leveraging data and analytics, forwarders can negotiate better terms, ensuring competitive rates that reduce overall service costs. Additionally, TTM can automate the rate management process, ensuring that the most cost-effective options are always selected.

Customer Self-Service Capabilities

By providing customers with access to real-time tracking and status updates through our solutions, forwarders can reduce the number of enquiries and support requests they need to handle. This not only improves customer satisfaction but also reduces the operational burden on the forwarder’s customer service team, leading to cost savings.

Data-Driven Decision Making

We empower forwarders with data-driven insights, allowing them to make informed decisions that optimise operations and reduce costs. Whether it’s adjusting pricing strategies, identifying inefficiencies, or predicting demand, these insights help forwarders fine-tune their services to minimise costs while maintaining high service standards.

Scalable Operations

As forwarders grow, their operations become more complex, potentially increasing the cost to serve. However, with our help, forwarders can expand their operations without a proportional increase in costs. This scalability ensures that as the business grows, the cost per shipment or service remains under control.

Final Thoughts

Reducing the cost to serve is a critical goal for forwarders looking to remain competitive in a challenging market. Tap Tap Move offers an advisory service, helping to build or buy tools that enable forwarders to optimise their operations, increase efficiency, and reduce unnecessary expenses. By leveraging us, forwarders can not only cut costs but also enhance service quality, leading to greater customer satisfaction and sustainable business growth.